Fico, located at Veilinghavenkade 14 in Utrecht, is responsible for the processing of personal data as shown in this privacy statement.
Contact details:
Veilinghavenkade 14
3521 AK Utrecht
+31 (0) 30 296 6001
Personal data that we process
Fico processes your personal data because you use our services and / or because you provide this data to us yourself.
Below you will find an overview of the personal data that we process:
- First and last name
- Address data
- Phone number
- E-mail address
- Information about your activities on our website
Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that permission, please contact us via info@ficoutrecht.nl and we will remove this information.
For what purpose and on what basis we process personal data
Fico processes your personal data for the following purposes:
- Handling your payment
- To be able to call or e-mail you if this is necessary to be able to perform our services
- Fico follows your surfing behavior on various websites with which we tailor our products and services to your needs.
Automated decision making
Fico does not take decisions on the basis of automated processing on matters that may have (significant) consequences for persons.
How long we keep personal data
Fico does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected.
Sharing of personal data with third parties
Fico only provides to third parties and only if this is necessary for the implementation of our agreement with you or to comply with a legal obligation.
Resengo – We use © Resengo® Reservation Solutions as the main system for managing our reservation data. Resengo will not use your personal data in any way for commercial or other purposes without your clear permission, which you can only give on the Resengo platform itself. By booking with us you never give your explicit permission for this. When you make a reservation, a passive profile will be created for you on the Resengo platform. This is to be able to perform a matching with the already existing profiles in the database based on email address. This will prevent duplicate registrations and group your personal reservations in your own name. If you do not complete your reservation, your e-mail address will be stored temporarily to give you the option to complete the reservation. At that time your email address will only be stored within the Resengo platform and therefore not communicated to us. When you submit your data to us by telephone, we will enter it manually in the Resengo platform and a matching will also be made based on email, the combination of surname and date of birth (if you have provided this) or mobile telephone number. If you wish to make use of the option to invite friends in the reservation flow, you will first be asked to activate your passive profile on the Resengo platform in accordance with the applicable privacy policy. Resengo never gives personal data to third parties with commercial intentions. Resengo does not engage in direct marketing (commercial mailings, possibly based on profiling) with your personal data without your explicit consent. You can always revoke this permission once you have given it.
Gifty – We have outsourced the (online) sale of gift vouchers to Gifty B.V. Gifty asks for your e-mail address if you wish to receive the gift voucher by e-mail and to send you the invoice and order confirmation by e-mail. Gifty asks for your postal address if you wish to receive the gift voucher by post. Gifty has taken appropriate technical and organizational measures to protect your personal data. You can read the entire Gifty privacy statement at https://gifty.nl/.
Cookies, or similar techniques, that we use
Fico uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Fico uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer customized content and advertisements.
On your first visit to our website, we have already informed you about these cookies and have requested your permission to place them.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.
For an explanation, see: https://veiliginternetten.nl/themes/s situation/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
View, modify or delete data
You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by our company and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.
If you want to make use of your right to object and / or the right to data transferability or if you have other questions / comments about data processing, please send a specified request to info@ficoutrecht.nl.
To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. Fico will respond to your request as quickly as possible, but in any case within four weeks.
Fico would also like to point out that you have the option to file a complaint with the national data protection authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteit Individual data.nl/nl/contact-with-de-autoriteit- Individual data/tip-ons
How we protect personal data
Fico takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly protected or there are indications of abuse, please contact our customer service or via info@ficoutrecht.nl.
